XH017-FSG

Method of Payment

1. PAY BY CREDIT CARD (PAYPAL.COM)

You can make payments online for flower orders through PAYPAL:

2. PAY BY ATM, INTERNET BANKING, BANK TRANSFER

Please transfer to the following bank accounts:

Account holder: LUONG DUC TUAN (Director)

3. PAYMENT VIA WESTERN UNION, MONEY GRAM...

Please transfer money to the following receiver:

4. PAYMENT BY POST

Please transfer money to the following receiver:

Luong Duc Tuan
ID: 031080000674
Address: 504 Tran Khat Chan St, Hai Ba Trung Dis, Hanoi City, Vietnam

5. PAYMENT BY CASH AT AN ADDRESS POINTED

Within 2-7 working days, we will be at the address that you pointed to receive money and send order code to your phone and email.

6. CASH PAYMENT AT THE HEADQUATERS

After ordering, you can come to our office to pay and receive your product(s).
Saigonflowers and Gifts Limited Company
Add: 151 Cong Quynh Street, Ngyen Cu Trinh Ward, Dictrist 01, Hochiminh City, Vietnam
Hotline, Zalo, Viber: +00 84 973535559
Email: Floristsaigon.hcm@gmail.com

Holiday Delivery

To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

Same Day Delivery

If you order by 3:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 12:00 pm on Saturday.

Specific Times

We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You many request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times

Normal delivery times are 8am-6pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

Funeral Homes

These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

Banners Funeral Arrangements

Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

High Schools

High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

PO Boxes

We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If no one is home

Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses

Canceling or Changing an Order

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.

Recipient may be contacted

In some cases, the florist may contact the recipient to ensure she will be home to accept the delivery.

Request to leave item at door

The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.

Recipient refusal of delivery

If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages

The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

You can choose to order as follows:

1. Via Telephone:
You can select your favourite flowers from the website or of your own and telephone to the hotline. Our team will folow up and give you instructions.
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2. Via Fax:
You can select your favourite flowers from the website or of your own and fax to us indicating such information as code, information of buyer ( Full name, telephone number, address, payment method), information of receiver ( Full name, telephone number, address,) and message content to the receiver etc.

3. Via Internet:
You can order via email, online or directly via the website.

 Please contact us in case you need any further information at the following address:

(c) FLORISTSAIGON.COM
Address: 151 Cong Quynh Street, Nguyen Cu Trinh Ward, District 01, Ho Chi Minh City, Vietnam
Hotline: +8497 3535 559 (English)
Email: floristsaigon.hcm@gmail.com

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